Shipping Policy

Discount Cart Parts strives to make its shipping and handling prices and policy as fair as possible so you benefit from our low prices and the convenience of delivery right to your door.

Oversized and Heavy Items:

Our shipping costs are based on each item’s size, weight, shipping method and delivery address.  The shipping calculator is only an estimate of your actual shipping charges

Oversized, heavy weight, or items that have to be shipped via truck lines or other carriers will incur additional shipping charges

These items include, but are not limited to, cargo beds & boxes, body parts, dash boards, seat kits, car covers, etc.

We will contact you if your order requires additional freight/shipping charges.

 

Return Policy

 Discount Cart Parts strives for 100% customer satisfaction. The following are our refund and return policies:

Return Policy-Parts and Accessories:

If the product you have received is not correct you may return it for a credit.  Prior to returning, you must contact our parts and accessories Department so they may research the problem and make sure we sent the correct item to you.  Call us at 972-771-2111. All online orders call at 972-771-2111.

All Special Order Sunbrella Enclosures require a 50% restocking fee, due to our supplier’s policy.  

Special orders of Custom products are non-returnable, unless damaged in transit or by mistake in measurements on OUR part.  Measurements for custom products must be faxed to us to avoid any mistakes. 

Electrical parts are not returnable for any reason.  This includes, but is not limited to speed controllers, motors and all switches, solenoids, and/or any part that contains electronic circuitry. We extend no warranty on electrical or electronic components beyond the manufacture’s own written factory warranty.

If your package arrives damaged, report it to the Delivery Service immediately or refuse delivery of the package.  If the carrier has damaged the package in transit, they are liable and will return the package to us at no cost to you.  If the package appears to be intact, but the item inside has been damaged during transit, you have three business days to report it to us so that we can file a damage report.  Call us at 972-771-2111. 

Shipping charges are not refundable unless it was a wrong part error on our part.  All returns are subject a 25% re stocking fee due to our suppliers policies.  All returned parts must be shipped pre-paid no COD packages.  Items must be in their original condition.  Any parts or accessories with signs of damage or installation error will not be refunded, exchanged or credited to you. 

Once we receive the return, we will then promptly issue a credit or refund. There are no cash refunds and credit refunds will be made to the card account or the original purchase.   

Discount Cart Parts cannot be responsible for any damage or labor expenses that may result from the installation of any wrong or defective part.